Privacy Policy

1. What we collect

We collect only what the ordering experience needs:

• Phone number — used to verify you when you place an order and to send order updates. A name is stored only if you provide one.
• Order details — the items you order, prices, notes, and (for delivery) the address and optional map location you share so the restaurant can deliver and the delivery fee can be calculated.
• Device analytics — a random first-party device identifier and per-visit session identifier stored on your device, plus which menus and products you view and your device type. This is not a fingerprint: we generate it, it stays on your device, and it is removed when you clear your browser's site data.

2. Phone verification over WhatsApp

When you place an order for the first time, we send a one-time verification code to your phone number over WhatsApp. This message is strictly for verification — it does not subscribe you to anything.

3. Marketing messages are opt-in only

We (or the restaurant you ordered from) send marketing messages over WhatsApp only if you explicitly opted in. You can opt out at any time by replying STOP to any message, using the opt-out link included in the message, or contacting us — opting out never affects your ability to order.

4. Who receives your data

We do not sell your personal data. It is shared only with:

• The restaurant you order from — it receives your order, phone number, and delivery address, because it needs them to prepare and deliver your order.
• Service providers that run the platform for us — hosting infrastructure and the WhatsApp messaging provider that delivers verification codes and order updates. They process data on our instructions only.

5. How long we keep it

Order records are kept for as long as the restaurant needs them for its books and as required by law. Analytics data is kept in aggregate form. You can ask us to delete your customer profile (phone number and saved details) at any time using the contact below; clearing your browser's site data resets the device identifier on your side.

6. Your choices

• Ask us what data we hold about your phone number, and ask for it to be corrected or deleted.
• Opt out of marketing messages at any time (reply STOP or use the link in the message).
• Clear your browser's site data to remove the device identifier and any saved cart.

7. Children

The service is meant for people who can lawfully place an order. It is not directed at young children, and we do not knowingly collect their data.

8. Changes to this policy

If we change this policy, the new version will be posted on this page with an updated date at the top.

9. Contact

Questions or requests about your data: message us on WhatsApp at +961 81 758 391 or email support@orderscribe.com.