Terms of Service

1. Hardware requests

OrderScribe also offers waiter calling systems and self-service buzzers through the hardware catalogue. A hardware request records the devices and quantities you want; it does not take an online payment or guarantee availability. The team confirms compatibility, price where a quote is required, and delivery arrangements with you before fulfilment. Hardware is purchased separately from QR-menu software subscriptions. Contact the OrderScribe team about a hardware request.

2. The service

OrderScribe displays each restaurant's menu and transmits your order to that restaurant. Menus, prices, photos, availability, opening hours, delivery zones, and fees are set by the restaurant, and the restaurant prepares and fulfils your order.

3. Orders and payment

• Placing an order is an offer to buy from the restaurant; it is accepted when the restaurant confirms it.
• Prices are shown in the restaurant's currency at the moment you order. The total you see at checkout (items, options, delivery fee, and any discount) is recomputed and verified server-side before the order is placed.
• Orders placed on a QR menu are paid in cash to the restaurant, on delivery or at pickup. The checkout does not take card details.
• Promo codes are subject to their own conditions (validity window, usage limits, minimums) and may be withdrawn by the restaurant.

4. Delivery and pickup

Delivery availability and fees depend on the restaurant's delivery zones. Please provide an accurate address and phone number — the restaurant, and the driver it assigns if it delivers with one, rely on them to reach you. Delivery times are estimates, not guarantees.

5. Cancellations and problems with an order

Cancellations, refunds, and complaints about food or delivery are handled by the restaurant that took your order. Contact the restaurant first; if you can't reach it, contact us and we will help route the issue.

6. Your phone number

Checkout asks for a phone number, a delivery address if you choose delivery, the map coordinates that “use my location” reads if you tap it, a promo code if you have one, and whatever you type into the order notes — it never asks for your name. On a pickup order neither the address nor the coordinates leave your browser. There is no password and no verification code: the number you enter is the identity the order is placed under, and it is passed to the restaurant so it can reach you. Use your own number and keep it accurate — an order placed with a number is treated as belonging to the person who holds it.

Once an order is marked delivered we may send one WhatsApp message asking you to rate it. That message is part of the order, not marketing; marketing messages need a separate opt-in, described in the Privacy Policy.

7. Your order's tracking link

Each order gets its own private tracking link, and anyone holding it can open it. What it shows a holder is that order's number, its current status, when it was placed, and its estimated delivery time — that is the whole of what the link exposes. It shows no name and no phone number, address, notes, items, or prices. Your full receipt is shown only from the copy saved in the browser that placed the order; the tracking link cannot recreate it. Treat the link as private all the same and don't share it.

8. Acceptable use

• No fake, fraudulent, or abusive orders.
• No interfering with, scraping, or attempting to break the platform.
• No using the service in a way that violates applicable law.

9. Content and intellectual property

The platform (software, design, branding) belongs to OrderScribe. Menu content — names, photos, descriptions, prices — belongs to the restaurants that provide it.

10. Disclaimer and liability

The service is provided as-is. Food quality, ingredients, allergen information, and order fulfilment are the responsibility of the restaurant. To the maximum extent permitted by law, OrderScribe is not liable for indirect damages arising from an order, and its total liability for any claim is limited to the value of the order concerned.

11. Changes to these terms

We may update these terms; the current version is always on this page with its date at the top. Using the service after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of Lebanon.

13. Contact

Questions about these terms: message us on WhatsApp at ‎+961 81 758 391 or email [email protected].