Frequently asked questions
Pricing, commission, setup, AI points, languages, and access to direct-order data — answered straight.
What is OrderScribe?
OrderScribe is a QR digital menu and direct web-ordering platform for restaurants, cafes, and cloud kitchens. Guests scan a QR code or tap a link, browse in English or Arabic in their phone browser, customize items, and submit a delivery or pickup order without downloading an app. The restaurant receives the order in its dashboard, and the guest can follow its status from a browser page. Plans start at $15/month with a 14-day free trial and no card required. OrderScribe charges 0% commission on direct web and QR orders, and higher plans add the AI assistant with larger monthly allowances.
Does OrderScribe take a commission on orders?
OrderScribe charges 0% commission on orders submitted through your OrderScribe web menu or QR code. You pay the published subscription price instead of a percentage fee to OrderScribe.
How much does OrderScribe cost?
Starter is $15/month (or $144/year) for a bilingual QR menu and direct web ordering. Growth is $39/month (or $375/year) and adds the AI assistant with 100 AI points a month. Scale is $79/month (or $759/year) and raises the AI allowance to 300 points a month. New accounts start with a 14-day free trial — no card required. OrderScribe charges 0% commission on direct web and QR orders across the current plans.
Is there a free trial?
Yes — new accounts start with a 14-day free trial, and we don't ask for a card to start. Use the trial to set up your menu and test the ordering workflow before you pay anything.
Can I cancel anytime?
Paid subscriptions can be managed or cancelled through the billing portal. The portal shows the available cancellation option and when it takes effect before you confirm. OrderScribe handles menu, order, and customer information under its Terms and Privacy Policy.
What is an AI point?
1 AI point = one AI request. Growth includes 100 AI points a month and Scale includes 300. Points reset each month. If you need a larger monthly allowance, you can upgrade your plan.
What can the AI assistant do?
It's your restaurant's back-office helper: ask it to prepare supported changes to menu content, prices, availability, hours, business information, and Arabic-English translations. You review supported changes before they are applied and can undo completed actions. It's included on the Growth and Scale plans, and every request costs one AI point.
Do my guests need to download an app?
No. Guests scan the QR code and the menu opens instantly in their phone's browser. They can browse, customize items, and order without installing anything.
Does OrderScribe support Arabic?
Yes. Menus, ordering, and the whole guest experience are fully bilingual Arabic and English, with complete right-to-left layout support.
How do I receive orders?
Orders appear in the OrderScribe dashboard with the submitted customer and order details. Staff can review each order and update its status from there.
How long does setup take?
Setup is self-serve: create items in the dashboard or import a CSV, configure your branch, test the guest flow, and generate your QR code. The time required depends on the size of your menu and whether translations or photos are ready. Contact us if you want to discuss assisted setup.
What customer information can my restaurant access?
Authorized restaurant staff can access the customer details and order history submitted through their direct OrderScribe orders, subject to account permissions and the Privacy Policy. OrderScribe processes that information to provide the service and does not sell personal data.
Can I run multiple branches?
Yes. OrderScribe supports separate menus, hours, and delivery zones for multiple branches under one brand and dashboard. Contact us to confirm the current plan fit for a multi-location restaurant.